Shipping and Returns Policy
Detailed description of goods and/or services
Sleek Swim is a business in the fashion industry that markets women's fashion. Delivery policy subject to availability and receipt of payment, requests will be processed within 3-5 working days and delivery thereafter within 2 -3 days. We offer delivery with our selected courier within South Africa, either door to door or door to courier, for a flat rate of R110.00, depending on where you are located.
International shipping will be quoted on an individual basis.
Duties and any customs charges for the relevant country are to be paid by the customer.
Return and Refunds policy
The provision of goods and services by Sleek Swim is subject to availability. In cases of unavailability, Sleek Swim will refund the client in full within 30days. Goods MUST be returned within 7days, if you are in anyway unhappy with your purchase. You may return it to us, for an exchange or refund but the goods must be in their original condition and packaging. Please do not remove tags should you wish to return any items. Please return to;
2 Beatitude, 71 Howth Rd, Kenmare, Krugersdorp, Gauteng 1739.
Goods must be returned within 7 days, using a door to door or counter to counter service with tracking numbers. Unfortunately we cannot refund or exchange used or customer damaged goods (statutory rights not affected). Please retain your waybill (postage receipt) as proof of return. Without this, we cannot be responsible for any items that fail to reach us.All sale items are sold 'voetstoets' (denoting a sale in which the vendor is freed from all responsibility for the condition of the goods being sold).
We do not accept returns on Sale items.
Customer privacy policy
Sleek Swim shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, 'personal information' shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards or by bank transfer into the Sleek Swim's bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Sleek Swim via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.PayGate (Pty) Ltd uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Sleek Swim separately from card details which are entered by the client on PayGate's secure site. For more detail onPayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Legal Statement
Prices are subject to change and are inclusive of VAT but exclude postage fee. We take all possible care to describe and reproduce items accurately using current technology, but slight variations may inevitably occur. Sleek Swim is the trading name. Our registered office is Sleek Swim at 2 Beatitude, 71 Howth Rd, Kenmare, Krugersdorp, Gauteng 1739.